1634 1st Ave, New York, NY 10028
Manhattan
3.1(27 reviews)
Open until 10 PMByNext - Dry Cleaning, Laundry, Home Cleaning is located on the Upper East Side in Manhattan New York and has regular hours of operation. The business offers pickup and delivery services as part of its available features. ByNext is situated on 1st Avenue at 52nd Street. Regular hours are from Monday to Saturday with an extended evening service available through a partnership with an area taxi company for certain routes.
People say that many customers are disappointed with Next's dry cleaning services due to issues such as lost or damaged items, poor communication, and inconsistent quality control. People experience frustration when their clothes come back with pinholes, damage, or other defects after being dry cleaned by Next. Some have also reported missing items that were supposed to be set aside for drying. Additionally, some customers feel let down by the lack of transparency regarding the extent of damages or losses during the service. Others have expressed disappointment in the handling of issues and the response from customer service representatives. People also mention that they felt misled when Next would claim to be still investigating an issue after several weeks had passed without resolution. Overall, people seem to expect a higher level of quality and reliability from Next's dry cleaning services compared to what was experienced.
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